Current-state pain
What breaks when approvals live in inboxes and memory
Teams usually know a document was probably reviewed, but later struggle to explain exactly who owned the next step, whether the right approver acted, and where the final record now lives.
- Approval requests disappear into email threads and chat follow-ups.
- Ownership gets muddy when HR, managers, and approvers all assume someone else is handling it.
- Decision history is hard to reconstruct once the document is finalized or archived.